Matsya Sathi app · Aqua Doctor Solutions
Delete your Matsya Sathi account
Matsya Sathi is an app by Aqua Doctor Solutions. You can ask us to delete your account and the personal data linked to it at any time. You do not need to have the app installed.
How it works
Three steps to delete your account
Deleting your account is permanent. Your account, farm details and consultation history cannot be recovered afterwards.
- 01Send a requestFill in the form below, or email or WhatsApp us from the mobile number registered in the app.
- 02We confirm it is youWe call or message your registered mobile number to check that the request came from you.
- 03Your account is deletedWe delete your account and data within 30 days and send you a confirmation.
Request account deletion
Your data
What is deleted and what we keep
Full details are in our Privacy Policy.
Deleted within 30 days
- Your account: name, mobile number, email address and profile
- Farm and pond details you entered
- Photos, videos and messages you sent for diagnosis or advice
- Consultation history, saved addresses and e-learning progress
- Location and device details linked to your account
Kept only where the law requires
- Invoices, order and payment records: kept for the period required by Indian tax and accounting laws (usually up to 8 years), then deleted.
- Insurance records: kept as long as the insurance company and insurance rules require.
- Records of an open complaint or dispute: kept until it is resolved.
- Backups: your data is removed from backup copies within 90 days.
Data that has been anonymised, so that it can no longer identify you, may be kept for research and service improvement.
See also: Privacy Policy · Terms of Use · About the Matsya Sathi app